Refund Policy
Terms & Conditions
Privacy Policy
Data Protection Policy

Refund Policy

Retreats are paid in full upon booking.  

If you are unable to make your booking for any reason, we will happily transfer your payment to attend at a later date, up to 2 weeks in advance of the retreat start date.

Transfers 0 – 14 days from retreat start date may be subject to a 2000 baht transfer fee.

For refunds, we offer the following:

    • 100% refund (minus a 4000 baht deposit) for cancellation 30+ days before retreat start date. 
    • 50% refund (minus payment fees) for cancellation 15-29 days before retreat start date.
    • 0% deposit refund for cancellation 0-14 days before retreat start date.

TERMS AND CONDITIONS

So we understand no one really likes reading (or writing) legalese and all this convolutwed writing. But people smarter than us say it needs to be done, so here it is.

OVERVIEW

This website is operated by The Tipi Ltd.. Throughout the site, the terms “we”, “us” and “our” refer to The Tipi Ltd.. The Tipi Ltd. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE MARKETPLACE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Cancellation Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries, photos) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 – PERSONAL INFORMATION

Your submission of personal information through the site is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 10 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 11 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 12 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall The Tipi Ltd., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

In no case shall The Tipi Ltd. be liable for any costs incurred due to cancellation of events from either party as well as due to Acts of God such as natural disasters and other events outside human control.

SECTION 13 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless The Tipi Ltd. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 14 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 15 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 16 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 17 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 18 – INTERNATIONAL TRAVEL

You have the responsibility for the following: you meet all requirements of foreign entry, and your necessary documents for travel (passports, visa, and others) are valid and organized for foreign entry. The Tipi Ltd. does not have unique understanding or knowledge of your necessary documents for travel, or the foreign entry requirements. We strongly encourage you to check any prohibitions on travel, different warnings, general announcements, and advisories that the government of your travel destination has issued. We encourage you to check this before booking your retreat and itinerary.

Visas and Passports: For this information you should contact the respective Embassy or Consulate for your travels. Change in requirements happen and you should always double check to make sure all your information is current before booking your retreat and leaving on your flight. We accept no liability in the event the airline or airport refused to grant you entry onto the flight, or if you are not allowed into a country due to a lack of proper requirements such as a passport, visa, or other documents that might be required for travel. This also applies for countries which may not be your final destination, but just stop-gaps. This includes any situation in which an aircraft stops, even if you stay in the plane or airport.

Health: You must consult with your doctor for the necessary and encouraged inoculations for your travel. Do this before you depart. You have responsibility for the following: taking any and all recommended medications, receiving the required inoculations, meeting entry requirements for health, and following medical advice given for your travel.

The Tipi Ltd. offers retreats and other products in other countries, but this does not represent or warrant that travel to these areas is either risk-free or even advised. The Tipi Ltd. is not liable for any losses or damages that may occur or result from traveling to these locations.

Privacy policy

A. Introduction to The Tipi Ltd. Privacy Terms and Conditions

The Tipi Ltd. handles various information, including technical information and information provided by our business partners such as customers and suppliers. With this in mind, The Tipi Ltd. strives to establish and fully enforce an information management system in order to respect the value of the said information.

The Tipi Ltd. has put in place rules for the collection, use and disclosure of personal data by The Tipi Ltd. and/or its parent and related companies. The Tipi Ltd. will strive to protect personal data based on this The Tipi Ltd. Asia Privacy Terms and Conditions (hereinafter referred to as “this The Tipi Ltd. Privacy T&C”) and in accordance with the applicable local personal data protection laws and regulations (hereinafter referred to as “the PDPA”).

By using this website, you acknowledge that you have read and understood this The Tipi Ltd. Privacy T&C and agree to the collection, use or disclosure of any personal data submitted by you to us, as described in this The Tipi Ltd. Privacy T&C. If you do not so agree, please do not submit any personal data. Please also do not submit personal data of other individuals to us through this website unless you have obtained their express consent for you to do so. We shall be entitled to assume that you have duly obtained such consent if you submit personal data of other individuals to us through this website.

If you are under the age of 13, please do not submit any personal data.

B. The Tipi Ltd. Privacy T&C

  1. Establish rules for managing personal data protection and make continual improvements
    The Tipi Ltd. will make sure that employees recognize the importance of personal data protection, and will establish rules for personal data management to appropriately use and protect personal data. These rules will be maintained and improved continually.
  2. Collect, use and/or disclose personal data and forbid the use or disclosure of such data for purposes other than which the personal data was collected
    The Tipi Ltd. will handle your personal data appropriately by establishing a management system for personal data protection for its various business lines. The Tipi Ltd. will not use such personal data for purposes other than the original purpose for which it was collected and in accordance with the PDPA and other applicable law.
  3. Implement safety measures and correct problems
    To ensure the integrity and safety of personal data, The Tipi Ltd. has implemented various measures such as managing access to personal data, restricting the means for transporting personal data outside the company and preventing unauthorised access, and strive to prevent the leakage, loss or destruction of personal data. In addition, should any problems regarding personal data safety measures be found, The Tipi Ltd. will identify the cause and take immediate corrective measures.
  4. Follow laws and regulations
    The Tipi Ltd. will follow the PDPA and will use reasonable endeavours to follow best practices for the collection, use and disclosure of personal data.
  5. Respecting your rights regarding your personal data
    Whenever you make a request to access or correct your personal data, or withdraw your consent to us using your own personal data, The Tipi Ltd. will respond with sincerity, respecting your rights in relation to that personal data in accordance with the PDPA.

C. Personal Data

The Tipi Ltd. protects and manages personal data with reasonable endeavours based on this The Tipi Ltd. Privacy T&C. “Personal data” refers to information that can be used to identify you. This may include your name, e-mail address, mobile and home telephone numbers, and home address.

The provisions of this The Tipi Ltd. Privacy T&C do not apply to “business contact information” as defined in the PDPA, which includes an individual’s name, position name or title, business telephone number, business address, business e-mail address or business fax number and any other similar information about an individual, not provided by the individual solely for personal purposes.

D. Collection, Usage and Retention of Personal Data

  1. In relation to The Tipi Ltd.’s business and operational activities, The Tipi Ltd. will collect, use or disclose personal data for the purpose of responding to your inquiry and reporting and/or channeling to its parent company, The Tipi Ltd.’s related companies and/or other The Tipi Ltd. group companies, about your inquiry. The Tipi Ltd. may also collect, use and disclose your personal data for the following purposes (“Purposes”):
    1. Execution of a contract concluded between The Tipi Ltd., The Tipi Ltd.’s parent or related companies or other The Tipi Ltd. group companies and a business partner;
    2. Contacts for business negotiations and meetings with a business partner;
    3. Delivery of after-sales service on products, and sending of information on events and new products;
    4. Marketing purpose such as sending emails, promotions and other marketing materials relating to products and offerings by The Tipi Ltd., The Tipi Ltd.’ parent or related companies or other The Tipi Ltd. group companies;
    5. Execution of business, including system development, operation and maintenance, entrusted by a business partner;
    6. Affairs of stocks;
    7. Response to various inquiries from a business partner;
    8. Analysis based on questionnaires to improve products and services; and
    9. Provision of personal data to The Tipi Ltd.’s parent or related companies or other The Tipi Ltd. group companies in case of co-operation with them.
  2. The Tipi Ltd. will not retain any personal data provided by you or automatically collected by us any longer than reasonably necessary for Purposes and other valid business or legal purposes.

E. Disclosure of Personal Data

  1. The Tipi Ltd. may disclose, in accordance with the PDPA and other applicable law, your personal data to The Tipi Ltd.’s parent and related companies and other The Tipi Ltd. group companies in order to achieve the Purposes. The Tipi Ltd. may further disclose, in accordance with the PDPA and other applicable law, relevant personal data to certain third parties in connection with the provision of any product, item or service to The Tipi Ltd. including any outsourcing services and telecommunication services. In addition, if necessary and in accordance with the PDPA and other applicable law, The Tipi Ltd. may disclose personal data to our auditors and other outside professional advisers and to other parties that provide products or services to us, such as business process outsourcing providers, telecommunication and IT systems providers and consulting firms.
  2. Where the processing of personal data is delegated to a third party data processor, such as those listed above, The Tipi Ltd. will delegate such processing in writing, will choose a data processor that provides sufficient guarantees with respect to technical and organizational security measures governing the relevant processing and will ensure that the processor acts on our behalf and under our instructions. In addition, The Tipi Ltd. will impose in writing appropriate data protection and information security requirements on such third party data processors.
  3. International Transfers of Personal Data
    The Tipi Ltd. may, in connection with the purposes set out in Section E paragraphs 1 and 2 above, transmit personal data to other members of the The Tipi Ltd. group or to other third parties, located in Japan or other jurisdictions where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction. The Tipi Ltd. will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this The Tipi Ltd. Privacy T&C and the PDPA.
  4. Additional Disclosures of Personal Data
    Personal data also may be disclosed, where permitted by the PDPA and other applicable law, to protect your vital interests, to protect the legitimate interests of The Tipi Ltd. (unless this would prejudice your rights and freedoms or interests), to comply with any notice, order, directive, summons, subpoena or other forms of request from any judicial, administrative or regulatory body, any government or public or government agency, any instrumentality or authority or any domestic or foreign tax, revenue, fiscal or monetary authority or agency, or in The Tipi Ltd.’s judgment to comply with applicable law. The recipients of these disclosures may be located in Japan or other countries where data protection laws may not provide an equivalent level of protection to the laws in your home jurisdiction, and in such cases, The Tipi Ltd. will take steps to establish appropriate data protection and information security requirements with such recipients to confirm that personal data is properly protected in accordance with this The Tipi Ltd. Privacy T&C and the PDPA.

F. Cookies and web beacons

The Tipi Ltd. may use cookies and web beacons (also known as clear GIFs) to enhance your experience of our website. Cookies are pieces of information that we place on your computer to help us accurately understand how many consumers are visiting the site, how often they visit, and what content they are most interested in. Cookies and clear GIFs let The Tipi Ltd. know how many people are coming to the site, how frequently, and how they are using the site, allowing us to make updates to content and improve navigation as appropriate.

You may refuse to accept cookies and web beacons by changing the settings of your web browser. However, do note that your usage of our website may be affected if you disable cookies and web beacons.

G. Making Access/Correction Requests

You may at any time:

  1. request access to your personal data and how it has been used/disclosed within the last year; or
  2. request for correction of your personal data.

Please note that we may charge you a reasonable fee to cover the costs of responding to your data access request.

Please see Section H below should you wish to make an access or correction request.

H. Inquiries

If you have other questions about this Website or how The Tipi Ltd. collects, uses and discloses your personal data, including how you can make access and correction requests, please contact us using the following “Inquiry Form”.

tipithailand.com/#contact

If you submit to us any inquiry or opinion, we would like you to carefully read and agree to the terms stipulated in this document, otherwise please note that we may not answer the inquiry.

I. Withdrawal of consent

Requests for withdrawal of consent for The Tipi Ltd. to collect, use and disclose your personal data as described in this The Tipi Ltd. Privacy T&C should be made using the following “Inquiry Form”.

tipithailand.com/#contact

J. Miscellaneous Provisions

This The Tipi Ltd. Privacy T&C may be updated from time to time to reflect changes and/or developments in data protection laws, regulations, guidelines, codes and industry practices and other applicable law. Revisions to this The Tipi Ltd. Privacy T&C will be published on this website.

 

Data protection policy

Context and overview

Introduction

The Tipi Ltd. needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures The Tipi Ltd.:

  •         Complies with data protection law and follow good practice
  •         Protects the rights of staff, customers and partners
  •         Is open about how it stores and processes individuals’ data
  • Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 1998 describes how organisations — including The Tipi Ltd. — must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully
  2. Be obtained only for specific, lawful purposes
  3. Be adequate, relevant and not excessive
  4. Be accurate and kept up to date
  5. Not be held for any longer than necessary
  6. Processed in accordance with the rights of data subjects
  7. Be protected in appropriate ways
  1. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

Policy scope

This policy applies to:

  •         The head office of The Tipi Ltd.
  •         All staff and volunteers of The Tipi Ltd.
  • All contractors, suppliers and other people working on behalf of The Tipi Ltd.

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  •         Names of individuals
  •         Postal addresses
  •         Email addresses
  •         Telephone numbers
  • …plus any other information relating to individuals

Data protection risks

This policy helps to protect The The Tipi Ltd. from some very real data security risks, including:

  • Breaches of confidentiality. For instance, information being given out inappropriately.
  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

General staff guidelines

  • The only people able to access data covered by this policy should be those who need it for their work.
  • Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
  • Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
  • In particular, strong passwords must be used and they should never be shared.
  • Personal data should not be disclosed to unauthorised people, either within the company or externally.
  • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
  • Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

Data use

Personal data is of no value to The The Tipi Ltd. unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

  • When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
  • Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
  • Data must be encrypted before being transferred electronically. The IT manager can explain how to send data to authorised external contacts.
  • Personal data should never be transferred outside of the European Economic Area.
  • Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy

The law requires The The Tipi Ltd. to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort The The Tipi Ltd. should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

  • Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
  • Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
  • The The Tipi Ltd. will make it easy for data subjects to update the information The The Tipi Ltd. holds about them. For instance, via the company website.
  • Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
  • It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

 Subject access requests

All individuals who are the subject of personal data held by The The Tipi Ltd. are entitled to:

  • Ask what information the company holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request.

Subject access requests from individuals should be made by email, addressed to the data controller at [email address]. The data controller can supply a standard request form, although individuals do not have to use this.

Individuals will be charged 1000 THB per subject access request. The data controller will aim to provide the relevant data within 14 days.

The data controller will always verify the identity of anyone making a subject access request before handing over any information. 

Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, The The Tipi Ltd. will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.

Providing information

The The Tipi Ltd. aims to ensure that individuals are aware that their data is being processed, and that they understand:

  • How the data is being used
  • How to exercise their rights

To these ends, the company has a privacy statement, setting out how data relating to individuals is used by the company.

[This is available on request. A version of this statement is also available on the company’s website.]